All orders are processed within 1–3 business days (Monday to Friday). Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.
Please note that during high-demand periods, order processing times may take slightly longer.
Estimated delivery times vary depending on your location and product availability.
United Kingdom:
Estimated delivery time: 7–15 business days after dispatch.
Please note that these delivery times are estimates only and are not guaranteed.
Shipping costs are calculated at checkout unless a free shipping promotion is active.
From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.
Once your order has been shipped, you will receive a tracking number via email that allows you to track your package.
Please allow 1–3 business days for tracking information to appear in the carrier's system after the shipment has been dispatched.
We work with a network of international logistics partners and fulfillment centers to deliver your orders as efficiently as possible. As a result, some items may be shipped from international warehouses depending on stock availability.
If you order multiple items, they may be shipped separately and arrive in different packages. This is because we work with multiple warehouses and fulfillment partners to ensure faster and more efficient delivery.
You may receive separate tracking numbers for different shipments within the same order.
Thank you for your patience and understanding.
While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to factors outside our control, including but not limited to:
Customs processing
Shipping carrier delays
Weather conditions
High seasonal demand
Global logistics disruptions
By placing an order, you acknowledge that shipping delays may occur and that such delays do not automatically qualify for order cancellation or refunds while the shipment is still in transit.
It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and complete.
If an incorrect address is provided and the order has already been processed or shipped, we may not be able to modify the shipment. In such cases, House Of Elowyn cannot be held responsible for delivery issues resulting from incorrect address information.
House Of Elowyn is not responsible for lost or stolen packages that are confirmed as delivered by the shipping carrier.
If you believe your package has been lost in transit, please contact us and we will do our best to assist you in resolving the issue with the shipping provider.
If you have any questions regarding shipping or your order, please contact us at:
