We want you to have a great experience shopping with House Of Elowyn. If something isn’t right with your order, we’re here to help.
If you received a defective or damaged item, please contact us within 30 days of receiving your order.
Simply email us at:
Please include a photo or short video showing the issue so we can quickly verify the problem.
Once confirmed, we will send you a replacement free of charge. In most cases, you will not need to return the damaged item.
If you are not completely satisfied with your purchase, you may return your item within 30 days of receiving it for a full refund.
To be eligible for a return:
The item must be unused
The item must be in the same condition that you received it
The item must be in its original packaging
To start a return, please contact us at:
We will provide instructions on how to proceed with the return.
Please do not send your purchase back to the manufacturer.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Shipping costs paid during checkout are non-refundable.
If you would like a different item, the easiest way is to return your original item (once approved) and place a new order for the desired product.
In cases where the item received is incorrect due to our error, we will provide a replacement or full refund.
Orders can be cancelled within 24 hours of being placed.
After this period, the order may already be processed or prepared for shipment and cannot be cancelled.
If your order has already been shipped, you may still return the item once it has been delivered by following the return process above.
In rare cases, shipping delays may occur due to circumstances beyond our control.
If your order has not been delivered within 60 days from the shipping date, please contact us and we will issue a full refund.
Please note that when ordering multiple items, they may arrive in separate packages, as we work with multiple warehouses and fulfillment partners.
Certain items are not eligible for return, including:
Customized or personalized products
Hygiene or personal care products
Gift cards
Final sale items
Items are not eligible for a refund due to size or measurement issues if the delivered product matches the variant or size selected when placing the order.
Once we receive and inspect your returned item, we will notify you if your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to be processed by your bank or payment provider.
Alternatively, refunds may be issued as store credit, which does not expire.
We are committed to resolving any issue quickly and fairly. Before initiating a dispute or chargeback with your bank or payment provider, we encourage you to contact us directly so we can assist you and find a solution.
Opening a dispute without contacting us first may delay the resolution process.
Our customer support team typically responds to inquiries within 24–48 hours on business days.
If you have any questions regarding returns or refunds, please contact us at:
