FAQ

Frequently Asked Questions (FAQ)

Below you’ll find answers to the most common questions about shopping with House Of Elowyn.

How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery time within the United Kingdom is 7–15 business days after dispatch. Please note that delivery times are estimates and may vary depending on demand and shipping conditions.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow the progress of your delivery.

Please allow 1–3 business days for tracking updates to appear after shipment.

Why did my order arrive in multiple packages?

If you ordered multiple items, they may arrive in separate packages. This happens because we work with multiple warehouses and fulfillment partners to deliver your products as efficiently as possible.

Can I cancel my order?

Yes, orders can be cancelled within 12 hours of being placed.

After this time, the order may already be processed or shipped and cannot be cancelled.

If your order has already been shipped, you may still return it once it arrives in accordance with our Refund Policy.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 2 days of receiving your order.

Email us at hello@houseofelowyn.com and include a photo or video showing the issue. We will gladly arrange a replacement or refund.

Do you offer returns?

Yes! We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your item.

Returned items must be unused and in their original packaging.

For more details, please see our Refund Policy.

What payment methods do you accept?

We accept major credit and debit cards as well as secure online payment methods supported by our checkout system.

All transactions are securely processed to ensure your personal information remains protected.

What should I do if I entered the wrong shipping address?

Please contact us as soon as possible at hello@houseofelowyn.com.

If the order has not yet been processed, we will do our best to update the address. Unfortunately, once the order has been shipped, we may not be able to modify the delivery details.